"There's a real concern about institutional stability. If a firm you've invested in suddenly can't represent you because of outside pressure, that's a major problem for companies.”

Given Chapter 93A's broad statutory language, which invariably invites creative pleading and captures conduct that would otherwise fit imprecisely within common-law fraud, contract, or tort doctrines, Chapter 93A has become the most widely used statute in all of Massachusetts civil litigation.

"Dr. Bean's reliability is shot, and the proof is overwhelming," attorneys for Louisiana said of clinical psychologist Anthony Bean. Bean did not respond to Law.com's requests for comment.

One year on, and questions around the tragedy are no closer to being answered, neither is who could be liable—Law.com takes a look at the various strands of disputes and the counsel involved.

Mark Tate of the Tate Law Group and co-counsel Brent Savage of Savage Turner Pinckney Savage & Sprouse have five legal malpractice cases pending against Morgan & Morgan, with more claims in the works.

Am Law 200 firms are facing significant revenue leakage from inconsistent and individualized collections practices, and sources in the industry say there is no universal solution to the problem.